Cobalt airlines, following an announcement by the Ministry of Transport that it will look into recent incidents involving Cobalt flights, apologised today to all its customers who have been inconvenienced because of the disruptions to its scheduled operations.
The disruptions, Cobalt said, were due to the unusual circumstances, with technical problems on two aircraft at the same time.
In a press release, the company says that ”we continued to operate our schedule and most passengers were flown to their destinations with delays.”
”Although our passengers have been looked after, under the circumstances there are still a few whose transportation is pending. We are already in the process of communicating with them to offer alternative transportation. Moreover, we shall be contacting all inconvenienced passengers to cover any incidental expenses and to offer compensation for their delayed flights in accordance with EU regulations”, the press release adds.
The Ministry of Transport, Communications and Works, said on Sunday that the Civil Aviation Department will assess all the incidents involving Cobalt, adding that these may possibly relate to safety matters.
”Regarding recent events, which may be related to safety, the Ministry wishes to clarify that it has asked the Civil Aviation Department to assess all recent incidents in order to determine whether it is necessary to take any additional appropriate measures”, the Ministry press release said.